Enjoy peace of mind with flexible cancellation options. Our solutions provide reassurance and ease when adjusting your plans.
Cancellation by You
If you need to cancel your booking, please notify us as soon as possible.
Depending on the timing of your cancellation and the type of service booked, certain fees may apply. Please refer to the Special Conditions for specific cancellation terms.
Any non-refundable deposits paid at the time of booking will be retained.
If you cancel your booking within the specified timeframe before departure or the event date, you may be eligible for a partial refund or credit towards future bookings, subject to the terms outlined in the Special Conditions.
Cancellation by Us
In the rare event that we need to cancel your service due to unforeseen circumstances or operational reasons, we will notify you as soon as possible.
You will have the option to transfer amounts paid to an alternate date or receive a full refund.
We will not be liable for any additional expenses incurred as a result of the cancellation, such as flights, accommodation, or travel insurance. Please ensure you have adequate coverage for such situations.
Force Majeure
In cases of force majeure events beyond our control, such as natural disasters, political unrest, or pandemics, we may need to cancel or modify your booking.
You will have the option to receive a credit voucher for future use or a refund, minus any unrecoverable costs incurred.
Force majeure events include but are not limited to acts of God, war, civil unrest, epidemic, pandemic, or government-imposed travel restrictions.
Booking Amendments
Ensuring personal safety by avoiding hazardous areas and risky situations.
Amendments are subject to availability and may incur additional fees.
No amendments are permitted within a certain timeframe before departure or the event date, as specified in the Special Conditions.
Refund Processing
Refunds, if applicable, will be processed in accordance with our refund policy and may take several weeks to be credited back to your original payment method.
Respecting local traditions and social norms.
Communicating politely and respecting the language and customs of the locals.
